Messaging Compliance

The Condo Collective Inc.

SMS Privacy Statement

This statement explains what SMS-related data may be collected, how it’s used, and the limits of SMS as a communication channel. We do not sell or use SMS data for marketing. Mobile opt-in data will not be shared with third parties for marketing or promotional purposes.

Effective: 2026-01-08 Last updated: 2026-01-08 Scope: SMS via Microsoft Teams

1) Information Collected

When SMS communication occurs, we may collect and store:

  • Phone numbers
  • Message content
  • Date and time of messages
  • Delivery status and system metadata (where provided by the platform/carrier)

2) How We Use This Information

SMS-related information is used only to:

  • Respond to inbound messages
  • Deliver information requested by the recipient
  • Maintain service records and support continuity
  • Support troubleshooting, compliance, and security needs
No marketing use: We do not sell, rent, or share SMS data for marketing or advertising purposes.

3) Data Retention

SMS message data may be retained in accordance with operational, legal, and compliance requirements. Retention periods may vary depending on platform limitations and regulatory obligations.

4) Data Security

We use reasonable administrative and technical safeguards to protect stored message data. However, SMS is inherently not an encrypted communication channel, and sensitive information should not be transmitted via text.

Important: We will never request passwords or payment information via SMS. If you receive a message claiming otherwise, treat it as suspicious and contact us through a trusted channel.

5) Third-Party Processing

SMS messages may be processed and stored by third-party communication platforms and carriers (such as Microsoft Teams and mobile carriers) in accordance with their respective privacy policies and security practices.

6) Contact

Questions about SMS usage or privacy can be directed to:
Support: [email protected]

If you prefer not to communicate by SMS, simply tell us and we will use email or another agreed method.